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客戶服務工程師(1-2名)
工作職責:
負責深圳維修項目發(fā)展、支持和管理
負責與客戶支持和聯(lián)系
保修管理
收集項目問題反饋給公司并協(xié)調(diào)解決
有效地提供快速服務
提供客戶基本的技術訓練
負責新產(chǎn)品介紹
負責服務管理:按要求完成和提交報告
基本要求:
本科以上學歷,內(nèi)燃機或機械制造相關專業(yè)。
良好的英語、普通話和廣東話。
3年以上發(fā)動機行業(yè)工作經(jīng)驗。
性別男,年齡:45歲以下。
熟悉發(fā)動機原理、結(jié)構(gòu)、設計和應用
溝通能力特別強,工作積極主動。
計算機二級以上,英語六級或同等水平
能經(jīng)常出差
Key Responsibility:
• Service Project Development, Support & Management
• Support & Communicate with customers
• Warranty Management
• Collect information about quality issues from customers and feedback to Cummins
• Implement Distributor Field Service Engineering
• Implement Mobile Quick Serve effectively
• Implement New Product Introduction
• Provide basic technical training to Public Transit customers
• Provide field service when needed
• Responsible for service administration: accomplish and submit report required
Requirements:
• Bachelor degree or above
• Major in diesel engine or automotive engineering
• At least 2 or 3 years on-hand working experience in automotive or engine repair
• Good command of English in reading, writing and speaking
• High communication & coordination skills
• Teamwork skills
• Customer-led attitude
• Computer literacy
• Can speak Cantonese and standard Chinese well